A ticketing system is the most common correspondence medium that hosting providers offer to their clients. It is most often part of the billing account and is the most efficient way to fix a problem that requires a certain amount of time to investigate or that has to be forwarded to an administrator. Thus, all comments given by either party will be kept in one and the same location in case someone else wants to work on the given issue and the info in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which suggests that you will have to log in and out of no less than 2 accounts in order to complete some procedure or to contact the company’s client support team. In case you want to administer a number of domains and each one of them is hosted in its very own account, you’ll have to use even more accounts at the same time. It could also take a significant period of time for the hosting provider to respond to your ticket request.
Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting from us, you will never need to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket while browsing your files or tweaking different account settings. The ticketing system is being monitored 24-7 by our tech support engineers and the ticket response time is no more than sixty minutes, but it seldom takes more than 20 minutes to receive support. In contrast with some web hosting providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you like and ask for information relating to any technical or billing issue. Additionally, you can read a number of informative articles, which will help you handle the most common challenges on your own.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve opened a semi-dedicated server account with our company and you wish to touch base with our tech support team representatives, you’ll be able to send a ticket directly from your Hepsia hosting Control Panel instead of using a completely different tech support platform like you’ll need to do with most web hosting companies out there. Our integrated trouble ticket system will allow you to send a new ticket without efforts and to look through older tickets using a smart search filter. You will also be able to check the applicable knowledge base articles that our system will present to you on the basis of the category that you select for your new ticket. You can perform all of the aforementioned procedures without leaving your Control Panel at any moment, which goes to say that in case you come across any issue or have a query, you can contact our technicians and resolve the problem at hand in less than sixty minutes through one platform.