A ticketing system is the most common correspondence medium that hosting providers offer to their clients. It is most often part of the billing account and is the most efficient way to fix a problem that requires a certain amount of time to investigate or that has to be forwarded to an administrator. Thus, all comments given by either party will be kept in one and the same location in case someone else wants to work on the given issue and the info in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which suggests that you will have to log in and out of no less than 2 accounts in order to complete some procedure or to contact the company’s client support team. In case you want to administer a number of domains and each one of them is hosted in its very own account, you’ll have to use even more accounts at the same time. It could also take a significant period of time for the hosting provider to respond to your ticket request.