A live chat is one of the several ways of communication offered by some website hosting companies as a part of their support service. Determined by the supplier, the chat is used for billing, pre-sales and/or tech assistance. This way of contact is faster compared to a support ticket and it makes it less likely to misunderstand or misspell something as compared to a telephone call with a representative. Furthermore, if the problem that you have needs some time to be examined and resolved, you will be able to do something else meanwhile instead of just waiting, as you'd have to do if you call. Also, you can take advantage of a live chat support service for free provided that you have world wide web accessibility even if your website hosting provider is situated in another country and they don't have a local telephone number you can call.
Live Chat Support in Cloud Website Hosting
We supply a live chat assistance service for all cloud website hosting that we offer and we're able to support you with almost everything live. If you do not have an account with us yet, we'll be able to give you more details about the packages so as to help you to select the most suitable package. In case you are a current client, we will be able to assist you with any general or billing issue along with with lots of common tech issues, for instance an email address installation in a desktop e-mail client. When you cannot phone us for whatever reason or you're in some country where we don't have a local phone number, our live chat will be the best choice to get in touch with us. Of course, some matters require more time to investigate and test, therefore you will have to open a ticket to our technicians, but nonetheless, we will save you time and help you with numerous problems on the chat.
Live Chat Support in Semi-dedicated Servers
We provide you with live chat support as standard with our services, therefore whenever you have any questions regarding our semi-dedicated servers, you are able to contact our customer support team anytime no matter if you have already purchased your account or not. In general, the chat service is for billing, pre-sales and common questions and troubles, yet we are able to help you with quite a lot of technical questions as well. We will help you select the optimal plan for your web sites if you don't have an account yet, we can answer all the billing questions or issues you could have or we can help you with installing your new e-mail address on your personal computer or smart phone - all this will be done quickly because our live chat service is accessible all day, every single day. No matter when you need assistance, you can speak to an agent and save time and effort.