If you ever experience a problem with your website and are incapable of taking care of it yourself, ask the respective hosting provider’s customer service team to assist you to get the website back online. A quick resolution would be the most favorable scenario, but a lot of hosting companies answer within 24 hours or even more, particularly if you are working with a hosting reseller. Even if your problem can be sorted out quickly, your site may not function satisfactorily or may not be reachable at all for a long time period, so you may lose prospective customers because it is very unlikely that anyone would be inclined to return to a site that is faulty. That is why, you ought to make sure not only that you can touch base with your web hosting provider, but also that they can reply and assist you in a well-timed manner. If a software app update does not go as planned or if you delete something unintendedly, for example, the site must be fixed promptly so as to prevent prolonged unreachability.
One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting from our company, you can just forget about waiting around for hours, or even a whole day, to get an answer to an email or a client support ticket. Regardless of when you contact us, we will help you within less than 1 hour with any technical and pre-sales questions you might have. In fact, our real reply time hardly ever exceeds twenty-thirty minutes. As we’re on duty around the clock, you will always receive help in a well-timed manner and we realize precisely how critical that is in the electronic world. As soon as you contact us, we’ll answer your questions. In case you experience any technical challenge, we will tackle it instead of you, or we will give you all the required information in case there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we are aware of just how essential it is to get quick support, we guarantee that you’ll never need to wait around for more than 1 hour to obtain a reply to any trouble ticket that you post through your semi-dedicated server Control Panel. In fact, you’ll rarely need to wait for more than twenty-thirty minutes and this applies to any enquiry regardless of its nature – general, technical or billing. Furthermore, our tech and client support team is available 24/7/365, which means that even in case you submit a ticket during public holidays, you will always receive an instant reply, which will include the answer to an enquiry, the solution to a complication or the info needed to sort out an issue yourself – if there’s something that you need to do on your end. With us, you will never have to spend an entire day waiting for an answer like you would with many other hosting companies.