Though this isn't the most importantfactor in order to recognize a trustworthy cloud website hosting provider from a bad one or a reseller from a real provider, being able to call and speak with a live person is a sign that you are not working with a one-person firm and that you can get in touch with someone when you're looking for help. The telephone support for web hosting services may range from general to experienced, so the issues that can be resolved with a call vary depending on the particular company. Usually, these issues are more basic and include billing or first level tech issues since more difficult tasks usually require a support ticket where both you and the administrators can track what's going on with a particular situation. However, the option to call your service provider will save you lots of time and efforts for the multitude of small things that will eventually show up at the time you manage your hosting account.
Phone Support in Cloud Website Hosting
All our cloud website hosting plans include telephone support fourteen hours per day even on official holidays, therefore if you do not have an account yet, you can give us a call and find out more about our services or whether we will meet the system requirements for your web sites. For your benefit, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so that you are able to contact the telephone number which is closer to you. If you're an existing customer, we can help you promptly with all of the general and billing matters and with various technical matters in order to save you time and efforts - we acknowledge the fact that in some cases it's much easier speak with a live person and get things done promptly. Certainly, some issues cannot be resolved on the phone, so if this is the case you have the option to employ our ticketing system.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there is always someone to assist you when you have any questions about the semi-dedicated server plans that we supply. Whether you'd like to know more about the plans, you have a billing issue or some general problem, you can call us. Despite the fact that some more technical issues may need a ticket to give time to our technical support team to investigate, we're able to assist you with a range of technical questions on the phone as well, saving you time and efforts. Since we have data centers on three continents - in the United states of America, the UK and Australia, we have local telephone lines in these countries as well. In case you are in another country, we also have a global number where you'll be able to get in touch with us.