The client support that you'll receive from your cloud website hosting supplier is really important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you have a technical problem with a current account. Prompt and correct information regarding a question or a problem can save you a lot of time and efforts, not mentioning that this could often be an indicator that you're ordering from a genuine website hosting supplier not from a reseller. When you get a hosting account from a company that does not own its servers and it cannot access them directly, it's very likely that you'll wait for a day or two to receive an answer to any kind of query, therefore your web sites may stay offline for a long time. However, a supplier which offers numerous means of communication and has a tech support crew that is available at any time can assist you right away and help you limit or entirely avoid any downtime and potential losses.
24/7 Customer Support in Cloud Website Hosting
The customer and tech support services for all of our cloud website hosting plans are twenty-four-seven, therefore you can forget all about waiting for a few days to receive assistance. If you aren't our client yet, you can call us, chat with a consultant or send an email message. In case you already have an account, you'll be able to open a support ticket in addition to the other three ways of communication. You are able to select the most appropriate way to contact us based on where you are or the equipment you are using. We will assist you for almost any webhosting-related query that you may have or issue that you can encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you can open a support ticket, but even in such a case the maximum reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you select, you'll be able to take full advantage of our 24/7 tech support services even on official holidays. Your web sites will be available all of the time and so will we. With quite a few contact options, you're able to pick the optimal method to contact us and inquire about our solutions if you do not have an account yet, or request assistance in case you're already our customer. You can give us a call, start a chat with a live representative, send an email or open a ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options feature a one-hour reply time guarantee, though it rarely takes more than 20 mins to receive assistance irrespective of the complexity of the problem. With our customer and tech support services, we'll be there for you anytime you need us, not a couple of days later.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get prompt support in general, let alone when you operate a whole server, so every single dedicated server that we provide comes with 24/7 support with 1-hour response time guarantee regardless of the situation. This service is free of cost for any kind of difficulties with your server or the software that was installed from our admins through the setup, so you can get in touch with us as many times as you'd like, even during holidays. You could either open a trouble ticket from your billing section or you could send an email, and the actual reply time for either of these rarely exceeds 30 mins because we have admins available 24x7x365. If you want general info about our servers or you have a billing question/issue, you can also call one of the local phone numbers that we have on three continents or you may use our live chat service and talk to a representative online. For third-party software support, we offer a Managed Services upgrade, which you'll be able to add to your server package through the billing Control Panel.