Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We supply a 1–hour resolution guarantee with all our cloud website hosting packages, which means that each individual advice request you email is going to be answered to in less than one hour maximum. Our support team members are trained to quickly correct any issue and to present you with reasonable advice on any issue that you could have.

  • Top quality support service

  • A Top–quality Support Service

  • You can easlily contact us 24x7x365 with any query you may have connected to Electron Storm’s products and services. We have now consultants working on daily basis to give solutions any time necessary. You may use the ticket system or drop an e–mail whenever you want, or grab the phone or use the online chat through business hours.

  • Intuitive help center

  • An Intuitive Help Section

  • Should you need support while working on your sites within the Control Panel, you can always click on the Help key and locate your question in the variety of articles or blog posts that will appear. We have also turned a lot of the articles into video clips. The list of educational videos will come up if you select the Videos press button present on the top right.