A Sixty–Minute Response Guarantee
All your assistance requests will be replied to in maximum one hour after the ticket or email was received. If your case calls for further assistance from a sysadmin, we will forward the ticket or the e–mail to the person on duty, right away and will leave a comment to notify you that more time will be needed for arriving at a solution. Furthermore if you make use of our Managed Services package, any of the server management services included there will be executed whenever you specify.
An Exceptional Customer Care Service
Our customer support team will be online for you 24/7/365 should you require assistance while working with the Web Site Control Panel or with any of the apps that we pre–install for your convenience on the dedicated web hosting server. What is more if you need assistance tackling the day–to–day admin tasks on your server, you can take a look at our Managed Services package, which includes data backup disk space, weekly Operating System updates, problem troubleshooting and software installation procedures, server monitoring and restarting procedures, etc.
An Easy–to–Navigate Help Section
We have equipped our Web Site Control Panel with a detailed knowledgebase, which includes comprehensive explanations of all its features and functionalities. In addition, we have created in–depth video tutorials that will further demonstrate to you how to perform a certain task or solve a commonly encountered issue. The educational articles and the tutorial videos are readily reachable from every section of the Web Site Control Panel via the Videos and Help buttons situated in the top right corner.