Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • You’ll find nearly all the answers to your questions in the easy–to–navigate Help section included in your Web Site Control Panel. It offers a rich repository with commonly asked questions and detailed educational articles prepared by our competent technical support team.

  • Top quality support service

  • Tutorial Video Clips

  • If you prefer to watch how a task is carried out or how an issue is dealt with, rather than just reading about it, then have a look at our collection of how–to video tutorials. They cover different topics and will help you swiftly learn how to work with our Web Site Control Panel.

  • Intuitive help center

  • A One–Hour Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a round–the–clock customer support service and feature a one–hour response guarantee. Our seasoned technicians will be online for you around the clock and will rectify any issue that you might face within less than one hour after the helpdesk ticket submission. In most instances, a reply will be provided to you within 20 minutes.