1 hour ticket response
We are committed to supplying a rapid and adequate answer to every technical support ticket sent by a client. Our practiced client care staff members will review your request and will think of the most efficient option. We offer a 1–hour response time guarantee for all trouble tickets. Actually, the average trouble ticket response time has proved to be 20 minutes.
A Premium Tech Support Service
Our customer service staff members have broad experience in the cloud website hosting industry and are skillful enough to provide a prompt solution to your problem. If, however, the case at hand is not within the competency of a tech support engineer, the ticket will be sent to a developer or sysadmin for further investigation.
An Easy–to–Browse Help Center
Included in the Web Site Control Panel is an easy–to–navigate Help Center, which offers you a variety of sources of information. You can browse through a regularly updated knowledge base featuring web hosting account management articles and site management articles, check our how–to video tutorials or take a glimpse at the F.A.Q. database.